Coordinates with client management to formulate complex technical solutions. Inform client management of appropriate developments in technical support products.
Evaluates products and upgrades for appropriateness. Oversees and implements system upgrade strategies.
Leads the design, implementation, and maintenance of complex solutions. Coordinate activities with other technical personnel as appropriate.
Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.
Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
Develops strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required.
Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.
Researches current systems technology and serves as subject matter expert on complex systems processes and procedures.
Provides technical leadership to internal and external personnel on highly complex system installation processes. Mentors and provides guidance to less experienced personnel.
Provides technical leadership to appropriate personnel on highly complex system adminstration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.
Equal Opportunity Employer. Veterans are encouraged to apply
