Position Title:  IT Resource Analyst          

Security Clearance Required: (Requires an active TS/SCI w/ Polygraph)

Job Description

Essential Job Functions

  • Analyzes inquires through use of personal knowledge of the particular functional subject matter. Auguments knowledge with reference materials as needed.

  • Provides response and take appropraite action to resolve. Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.

  • Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquires. Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.

  • Assists less experienced staff in developing appropriate responses. Assists or ensures problem resolution and customer satisfaction.

  • Performs technical and administrative efforts for tasks.

  • Develops or assist with the development of requirements.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in business management, or related field preferred

  • Six or more years of Information Technology experience

  • Experience working with organizational function and personnel

  • Experience working with fax machines, computer software and telephone technology.

  • Experience working with help desk software

  • Business and analytical problem solving skills

  • Good communication skills

  • Ability to understand and apply regulations applying to functional area.

ICS Employment Application

Equal Opportunity Employer. Veterans are encouraged to apply

Contact Information



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ICS Technologies     14504 Greenview Drive, Suite #202     Laurel, Maryland 20708     Tel: 240-965-1717    Fax: 240-547-0383      info@ics4tech.com